Nothing makes us happier than a happy customer! We hope to give the best customer experience and quality Activator gear. With that said, there are a few things you should know: We only exchange goods if they are defective or damaged. If you consider your product(s) to be defective, please contact us at dontcomplainactivate@gmail.com within 14 days of purchase. Please include sufficient details about the product and the defect. Once we receive the returned product, we’ll fully examine it. We’ll follow up with you as soon as possible and inform you of whether you’re are entitled to a replacement as a result of the defect. If you are eligible, we’ll send you a replacement product.